Patient Experience Coordinator

SmartRecruiters, Inc.; Mokena (IL); On-site; USD 26,000 - 34,000; Full time

Job summary

Northwestern Medicine in Illinois is hiring a Patient Services Representative to support front desk operations in the admin office, handling registrations, scheduling, and insurance verification.

The role emphasizes strong customer service, accurate data entry, and coordinating with clinicians to ensure smooth daily operations within the medical practice.

This full-time days position offers Monday through Friday hours and benefits as part of the Northwestern Medicine system.

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience.
• Working knowledge of medical terminology.

Responsibilities

• Greets patients as they enter the office and handles patient registration.
• Obtains and updates patient demographic information and insurance information.
• Answers phone and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling of outside testing for patients.
• Maintains patient confidentiality and ensures charges are entered correctly.

Skills

Customer service

Registration

Phone handling

Insurance verification

Education

High school diploma or GED

Tools

Epic

Job description

Northwestern Medicine in Illinois is hiring a Patient Services Representative to support front desk operations in the admin office, handling registrations, scheduling, and insurance verification.

The role emphasizes strong customer service, accurate data entry, and coordinating with clinicians to ensure smooth daily operations within the medical practice.

This full-time days position offers Monday through Friday hours and benefits as part of the Northwestern Medicine system.