Patient Services Specialist – Front Desk & Scheduling

Northwestern Memorial Healthcare; Chicago (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Northwestern Memorial Healthcare seeks a Patient Service Representative to support patient check-in/out, verify demographics and insurance, and assist with appointment-related tasks. The role emphasizes courteous service and accurate payment collection in a fast-paced healthcare environment.

Requires a high school diploma or GED and 0–2 years of customer service experience; healthcare exposure is preferred and familiarity with medical terminology is a plus.

Qualifications

• High school diploma or GED.
• 0–2 years of experience in a customer service position.
• Preferred: healthcare setting experience.
• Knowledge of medical terminology.

Responsibilities

• Greet patients and guests, confirm identity, and provide visit information.
• Handle check-in/check-out procedures.
• Verify patient demographics and insurance details.
• Register patients as needed.
• Collect co-pays and payments; post payments and balance the cash drawer.

Skills

Customer service

Healthcare experience

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Memorial Healthcare seeks a Patient Service Representative to support patient check-in/out, verify demographics and insurance, and assist with appointment-related tasks. The role emphasizes courteous service and accurate payment collection in a fast-paced healthcare environment.

Requires a high school diploma or GED and 0–2 years of customer service experience; healthcare exposure is preferred and familiarity with medical terminology is a plus.