Patient Services Specialist - Front Desk & Care Support

Intermountain Healthcare; Layton (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health Layton Hospital in Layton, Utah, is seeking a Patient Service Representative to greet patients, check in/out, verify demographics, and schedule appointments, ensuring accurate EMR documentation.

The role emphasizes customer service, privacy compliance, and collaboration with care teams; requires basic computer skills and strong communication, with benefits and an entry rate of $18.31–$23.80 hourly.

Qualifications

• Six months of customer service experience.
• Basic computer and data-entry skills.
• Ability to protect PHI and patient privacy.
• Excellent interpersonal and communication skills.

Responsibilities

• Interact courteously with patients by phone, in person, or via secure messaging.
• Register patients and verify demographic data.
• Obtain insurance cards and forms, verify COB/prior authorization.
• Assist with billing forms and educate patients about financial assistance.
• Process payments and document in EMR.

Skills

Customer service

Communication skills

Basic computer skills

PHI privacy

Education

High school diploma or GED

Tools

EMR systems

Phone/clerical software

Job description

Intermountain Health Layton Hospital in Layton, Utah, is seeking a Patient Service Representative to greet patients, check in/out, verify demographics, and schedule appointments, ensuring accurate EMR documentation.

The role emphasizes customer service, privacy compliance, and collaboration with care teams; requires basic computer skills and strong communication, with benefits and an entry rate of $18.31–$23.80 hourly.