Patient Access & Scheduling Specialist

15400 Intermountain Medical Center; Wheat Ridge (CO); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a patient access specialist to support front-line patient interactions at Intermountain Medical Center in Murray, Utah. The role involves answering inquiries, scheduling visits, and updating patient data in the EMR with accuracy.

Successful candidates will have at least six months' customer service experience, strong communication skills, and a focus on protecting PHI. This full-time, on-site position offers benefits eligibility and a competitive hourly rate.

Qualifications

• Six months of customer service experience.
• Basic computer skills including word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality and PHI.
• Ability to work collaboratively with patients and fellow caregivers to deliver high patient satisfaction.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming and updating all required demographic data.

Skills

Customer service

Data entry

Interpersonal communication

PHI protection

Billing and collections

Education

High school diploma or GED

Job description

Intermountain Health is seeking a patient access specialist to support front-line patient interactions at Intermountain Medical Center in Murray, Utah. The role involves answering inquiries, scheduling visits, and updating patient data in the EMR with accuracy.

Successful candidates will have at least six months' customer service experience, strong communication skills, and a focus on protecting PHI. This full-time, on-site position offers benefits eligibility and a competitive hourly rate.