Patient Services Specialist — Front Desk & Care Support

Lifepoint Health, Inc.; Hendersonville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Career growth & tuition assistance

Employee well-being programs

Professional development

Job summary

Sumner Regional Medical Center is seeking a Patient Services Representative to welcome patients, manage check-in/out, verify demographics and insurance, and schedule appointments. The role supports a busy four-provider practice with focus on accuracy and patient-first service.

The position requires a high school diploma or equivalent and strong communication, customer service, and organizational skills. You will work in a fast-paced environment with opportunities for cross-training and growth

Qualifications

• Strong customer service and interpersonal skills with a patient-first mindset.
• Ability to work effectively in a fast-paced, high-volume environment with limited downtime.

Responsibilities

• Serve as a welcoming, professional first point of contact for patients and visitors at Family Wellness Gallatin.
• Support both patient check-in and check-out, flexing between the two areas based on patient volume and team needs.
• Verify patient demographic and insurance information for accuracy, including confirming insurance eligibility and appropriate PCP information.
• Schedule patient appointments and assist with general front-office scheduling needs.
• Answer and manage incoming telephone calls and patient messages in a timely, professional manner.
• Collect patient co-pays and other applicable payments at the time of service using credit card and cash payment processes.
• Provide patients with established Good Faith Estimate information when applicable.
• Maintain accurate patient information within the electronic medical record and complete applicable front-office documentation.
• Scan and upload appropriate documentation into the patient electronic chart.
• Monitor front-office workflow and proactively assist teammates when check-in or check-out becomes backed up.
• Deliver compassionate, attentive service and recognize when a patient needs immediate assistance, placing patient care and safety first.
• Work effectively in a high-volume, fast-paced physician practice supporting four providers who each see approximately 20-30 patients per day.
• Collaborate closely with providers and fellow team members to create an efficient, positive patient experience.
• May cross-train or float to another practice after becoming fully proficient in the home location.
• Perform additional administrative and clerical duties as assigned.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Critical thinking

Problem solving

Education

High school diploma or equivalent

Tools

EMR/PM System

Job description

Sumner Regional Medical Center is seeking a Patient Services Representative to welcome patients, manage check-in/out, verify demographics and insurance, and schedule appointments. The role supports a busy four-provider practice with focus on accuracy and patient-first service.

The position requires a high school diploma or equivalent and strong communication, customer service, and organizational skills. You will work in a fast-paced environment with opportunities for cross-training and growth