Patient Services Specialist — Healthcare Front Desk

Summit Health; Jersey City (NJ); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Health is seeking a Patient Service Representative (PSR) for CityMD locations to greet patients and deliver outstanding service. You will register patients and coordinate with the team to ensure timely patient turnaround.

You will respond to patient questions, manage paperwork, verify insurance, and assist with entering patient data while maintaining a patient-first approach and confidentiality. Ideal candidates have high-volume service experience, strong communication skills, bilingual

Qualifications

• High School Degree or GED completed.
• Excellent communication and customer service skills.
• Experience in high-volume/high-intensity service environment preferred.
• Detail-oriented and a team player.
• Proficient with computers (55 wpm) and ability to enter data accurately.
• Bilingual skills may be required or preferred depending on site location.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and scheduling.
• Enter and update patient information in the system.
• Assist patients with completing paperwork.
• Scan, update and file medical records.
• Answer phones promptly and politely.
• Process insurance details and verify eligibility; liaise with Billing as needed.
• Handle cash and co-pays accurately.
• Provide outstanding customer service to every patient.
• Inform site management of waiting room times and inquiries.

Skills

Excellent communication

Customer service experience

Detail-oriented

Computer proficiency (55 wpm)

Bilingual (site location)

Team player

Adaptable

Interpersonal skills

Ability to interact with physicians

Education

High School Degree or GED

Job description

Summit Health is seeking a Patient Service Representative (PSR) for CityMD locations to greet patients and deliver outstanding service. You will register patients and coordinate with the team to ensure timely patient turnaround.

You will respond to patient questions, manage paperwork, verify insurance, and assist with entering patient data while maintaining a patient-first approach and confidentiality. Ideal candidates have high-volume service experience, strong communication skills, bilingual