Patient Services & Scheduling Specialist

Summit Health; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life coverage

Disability coverage

Vision coverage

FSA coverages

401k savings plan

Job summary

Summit Health is seeking a friendly and organized Patient Service Representative to greet patients, manage registration, and support a smooth patient flow across our multispecialty network. You will handle phone inquiries, verify information, and assist with scheduling and pre-authorizations as needed.

Strong customer service and English communication skills are required, along with basic computer proficiency.

Qualifications

• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required.
• English communication (oral and written) required.
• Previous PSR experience preferred.

Responsibilities

• Greet visitors and patients in a friendly, professional manner and direct them.
• Manage registration flow and provide excellent patient service.
• Answer phones, take messages, and route to the appropriate person.
• Inform patients of delays and assist with comfort during delays.
• Process self-pay charges, collect payments, and issue receipts.

Skills

Customer service

Multitasking

English proficiency

Medical terminology

Education

High School/GED

Associate degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health is seeking a friendly and organized Patient Service Representative to greet patients, manage registration, and support a smooth patient flow across our multispecialty network. You will handle phone inquiries, verify information, and assist with scheduling and pre-authorizations as needed.

Strong customer service and English communication skills are required, along with basic computer proficiency.