Patient Care Concierge & Front Desk Specialist

Summit Health Management; Bridgewater Township (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k plan with company match

Flexible spending account (FSA)

Job summary

Summit Health Management is seeking a friendly Front Desk / Patient Service Representative to greet visitors, register patients and manage the flow of patients. You will handle phone calls, scheduling, and ensure accurate data in the patient record system.

Role requires strong customer service, English communication and ability to multitask in a fast-paced clinical office. Prior PSR experience is a plus; travel to satellite offices may be required.

Qualifications

• High School graduate or GED required.
• Associate degree preferred.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Experience with EHR and Practice Management System preferred.

Responsibilities

• Greets visitors, patients and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers the phone promptly, directs calls, takes messages and demonstrates etiquette.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, provides receipts and reconciles daily payments.
• Opens and closes batches, reconciles collections, and processes deposits.
• Scans insurance cards and processes verifications in the on-line system; updates patient accounts.
• Updates patient information including demographics, insurance, HIPAA forms and waivers.
• Schedules appointments accurately according to guidelines; confirms future appointments as needed.

Skills

Customer service

Multitasking

English communication

Professional demeanor

Education

High School diploma

Associate degree preferred

PSR experience preferred

Tools

EHR systems

Practice Management System

Job description

Summit Health Management is seeking a friendly Front Desk / Patient Service Representative to greet visitors, register patients and manage the flow of patients. You will handle phone calls, scheduling, and ensure accurate data in the patient record system.

Role requires strong customer service, English communication and ability to multitask in a fast-paced clinical office. Prior PSR experience is a plus; travel to satellite offices may be required.