Patient Services Specialist — Front Desk & Care Coordination

Concentra; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, Vision, Dental plans

Paid time off

Job summary

Concentra is seeking a Patient Service Specialist to join our Detroit center. You will greet patients, manage registrations, and coordinate scheduling while maintaining excellent customer service and confidentiality.

You will handle multiple administrative tasks, operate the patient management system, and support the care team with paperwork and referrals. A high school diploma and strong communication skills are essential for success.

Qualifications

• Minimum high school education or GED required.
• Must demonstrate strong customer service and communication abilities.
• Ability to handle confidential information per HIPAA guidelines.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization as needed to process patients for services.
• Check in patients using the patient management system.
• Explain forms to patients and ensure proper completion of paperwork.
• Answer incoming calls and direct to appropriate staff.
• Schedule, reschedule, or cancel appointments and notify patients.
• Check out patients and distribute records.
• Maintain inventory of office supplies and forms.
• Process paperwork and maintain patient records per policy.
• Follow HIPAA and safety rules; attend staff meetings.
• Support daily administrative functions for center operations.
• Assist in maintaining a neat, clean facility and proper record-keeping.

Skills

Service mindset

Attention to detail

Communication skills

Initiative & flexibility

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Concentra is seeking a Patient Service Specialist to join our Detroit center. You will greet patients, manage registrations, and coordinate scheduling while maintaining excellent customer service and confidentiality.

You will handle multiple administrative tasks, operate the patient management system, and support the care team with paperwork and referrals. A high school diploma and strong communication skills are essential for success.