Patient Care Concierge

Socket.dev; Oshkosh (WI); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer\n

Medical, Vision, Prescription, Telehe‌

Dental Plans

Life & Disability Insurance

Paid Time Off

Job summary

Concentra is seeking a Patient Service Specialist to join our patient care team. You will perform complex administrative duties such as patient registration, scheduling, and front-office operations while upholding HIPAA guidelines.

You will greet patients, manage multi-line phone systems, assist with referrals and paperwork, and support the Center Operations Director in daily functions, ensuring a welcoming and compliant environment.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Strong customer service and communication abilities are essential.
• Ability to handle confidential information per HIPAA and state laws.
• Proficiency with standard office software and data entry tasks.

Responsibilities

• Greet patients and visitors.
• Manage multi-line phone system and answer inquiries.
• Register patients and schedule appointments.
• Obtain authorizations and process patient services.
• Explain forms and ensure proper completion of paperwork.
• Assist in checking in/out patients and handling records.
• Maintain office supplies and distribution of paperwork to parties.

Skills

Customer service

HIPAA compliance

Communication

Attention to detail

Data entry

Team coordination

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to join our patient care team. You will perform complex administrative duties such as patient registration, scheduling, and front-office operations while upholding HIPAA guidelines.

You will greet patients, manage multi-line phone systems, assist with referrals and paperwork, and support the Center Operations Director in daily functions, ensuring a welcoming and compliant environment.