Patient Services & Front Office Specialist

Concentra, Inc; Romulus (MI); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer %

Medical, Vision, Prescription, Tele/..

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc invites applications for a Patient Service Specialist in Romulus, MI. The role centers on front desk operations, patient registration, scheduling, check-in/out, and delivering exceptional customer service in a busy medical center.

Qualifications include a High School Diploma or GED and 6 months to 1 year of related experience. Knowledge of state occupational medicine is a plus. Training will cover HIPAA compliance and patient privacy.

Qualifications

• Greeting patients and directing them to appropriate areas.
• Handling registrations and scheduling with attention to accuracy.
• Complying with HIPAA and protecting patient information.
• Proficiency in MS Office and clinic systems for data entry.
• Ability to multitask in a fast-paced medical front desk.

Responsibilities

• Greet patients and visitors.
• Communicate wait times and direct patients accordingly.
• Check in/out patients and manage paperwork.
• Process referrals and coordinate with support teams.
• Answer multi-line phone system and take messages.
• Maintain inventory of office supplies and forms.

Skills

Front Office

Customer Service

HIPAA Compliance

MS Office

Phone System

Education

High School Diploma or GED

Tools

Patient Management System

Microsoft Office

Job description

Concentra, Inc invites applications for a Patient Service Specialist in Romulus, MI. The role centers on front desk operations, patient registration, scheduling, check-in/out, and delivering exceptional customer service in a busy medical center.

Qualifications include a High School Diploma or GED and 6 months to 1 year of related experience. Knowledge of state occupational medicine is a plus. Training will cover HIPAA compliance and patient privacy.