Patient Care & Front Office Specialist

Concentra, Inc; Detroit (MI); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

401(k) Match

Medical Insurance

Vision Insurance

Dental Plans

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Employee Discounts

Job summary

Concentra, Inc in Detroit, MI is seeking a Patient Service Specialist to perform front-office duties, registration, scheduling, and provide excellent patient service. You will manage multi-line phone calls, verify information, and support clinicians while ensuring compliance with HIPAA and privacy requirements.

The role involves teamwork, attention to detail, and a professional, welcoming patient experience in a fast-paced medical center environment.

Qualifications

• Education: High School Diploma or GED.
• 1 year or less experience in a similar role preferred.
• Strong customer service skills and ability to handle confidential information.

Responsibilities

• Greet patients and visitors.
• Check in patients using patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer phone lines and route calls appropriately.
• Process patient referrals and follow through on reminders.
• Assist in maintaining a neat, orderly facility and office supplies.

Skills

Customer service

Attention to detail

Communication

Microsoft Office

HIPAA compliance

Education

HS Diploma/GED

Tools

Microsoft Office

Job description

Concentra, Inc in Detroit, MI is seeking a Patient Service Specialist to perform front-office duties, registration, scheduling, and provide excellent patient service. You will manage multi-line phone calls, verify information, and support clinicians while ensuring compliance with HIPAA and privacy requirements.

The role involves teamwork, attention to detail, and a professional, welcoming patient experience in a fast-paced medical center environment.