Patient Service Specialist: Front Desk & Care Coordination

Concentra, Inc; Lakeland (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/2

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is seeking a Patient Service Specialist - Full Time in Lakeland, FL to handle patient registration, scheduling, and front desk duties. You will greet patients, verify information, manage the appointment flow, and support clinical staff with paperwork and coordination.

The role requires strong customer service, attention to detail, and adherence to HIPAA. A high school diploma or GED and 6 months to 1 year of related experience are preferred.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Knowledge of state occupational medicine requirements preferred.
• Concentra Core Competencies: Service Mindset, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions using logic to identify facts and solutions.
• Excellent customer service skills and professional conduct.
• Ability to handle confidential information (HIPAA/PHI) per laws and policies.
• Strong communication with employers, patients, providers, and staff.
• Maintain positive working relationships across levels of staff.
• Proficiency in Microsoft Office and data entry in systems.
• Ability to perform front office operations and meet service standards.

Responsibilities

• Greet patients and visitors.
• Direct patients and communicate wait times.
• Obtain authorization as needed for services.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion.
• Answer and direct incoming calls.
• Schedule and remind about appointments; reschedule or cancel as needed.
• Check out patients and file medical records.
• Manage office supplies and printed forms.
• Disseminate paperwork to outside parties and HIPAA-compliant handling.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.
• Process patient referrals with paperwork and education, coordinating with Client Support Group.
• Assist in daily administrative functions with leadership.
• Maintain a neat, clean facility appearance.
• Scan and distribute employer results; enter charges in the system.
• Review clinician transcriptions and enter charges in the internal system.
• Perform medical assistant duties such as breath alcohol tests, drug screens, TB tests as assigned.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI compliance

Communication

Team collaboration

Microsoft Office

Front office operations

Service standards

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc is seeking a Patient Service Specialist - Full Time in Lakeland, FL to handle patient registration, scheduling, and front desk duties. You will greet patients, verify information, manage the appointment flow, and support clinical staff with paperwork and coordination.

The role requires strong customer service, attention to detail, and adherence to HIPAA. A high school diploma or GED and 6 months to 1 year of related experience are preferred.