Patient Services & Front Desk Specialist

Concentra; Romulus (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) match

Medical plans

Vision plans

Dental plans

Life Insurance

Disability Insurance

PTO

Extended Illness Days

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Referral Bonus

Job summary

Concentra is seeking a Patient Service Specialist to join our patient care team in Michigan. You will handle patient registration, scheduling, and front-office operations to ensure a welcoming and efficient patient experience.

Responsibilities include checking in/out patients, managing forms, handling calls, and coordinating with clinical staff while upholding HIPAA and safety guidelines. Training and ongoing development are provided.

Qualifications

• Education level as stated: High School Diploma or GED.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Check in patients using appropriate patient management system.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings.
• Participate in initial and ongoing training as required.
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group.
• Assist Center Operations Director or other leader in managing daily administrative functions.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Use employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Customer service

Attention to detail

HIPAA compliance

Communication skills

Problem solving

Multitasking

Teamwork

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Data entry systems

Job description

Concentra is seeking a Patient Service Specialist to join our patient care team in Michigan. You will handle patient registration, scheduling, and front-office operations to ensure a welcoming and efficient patient experience.

Responsibilities include checking in/out patients, managing forms, handling calls, and coordinating with clinical staff while upholding HIPAA and safety guidelines. Training and ongoing development are provided.