Patient Concierge & Front Desk Specialist

Concentra; New Haven (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k) Employer Match

Medical Plan

Vision Plan

Dental Plan

Telehealth

Life & Disability Insurance

Paid Time Off

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra is seeking a Patient Service Specialist to join our patient care team in New Haven, CT. You will greet patients, manage registrations, schedule appointments, and ensure accurate paperwork while delivering excellent customer service and maintaining HIPAA compliance.

The role requires strong communication, detail orientation, and the ability to handle sensitive information with discretion. You will support referrals, process checkouts, and assist in daily center operations to provide a

Qualifications

• High School Diploma or GED required.
• 1–<2 years of related front-desk/administrative experience preferred.

Responsibilities

• Greet patients and visitors.
• Explain forms and ensure proper completion.
• Check in/out patients in the management system.
• Answer calls and direct callers.
• Schedule appointments and provide reminders.
• Maintain supplies and filing.
• Follow HIPAA guidelines and safety rules.
• Assist in referrals and checkout processes.
• Support daily administrative functions and meetings.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Customer service

HIPAA/PHI handling

Communication

Microsoft Word/Excel/Outlook

Front office operations

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra is seeking a Patient Service Specialist to join our patient care team in New Haven, CT. You will greet patients, manage registrations, schedule appointments, and ensure accurate paperwork while delivering excellent customer service and maintaining HIPAA compliance.

The role requires strong communication, detail orientation, and the ability to handle sensitive information with discretion. You will support referrals, process checkouts, and assist in daily center operations to provide a