Patient Services Specialist: Caring Front Office Pro

Concentra, Inc; Saint Paul (MN); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer…

Medical, Vision, Prescription, Telehea

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc. is seeking a Patient Service Specialist in Minnesota to join our patient care team. You will handle front-desk duties, patient registration, scheduling, and client service while ensuring HIPAA compliance and a welcoming experience for every visitor.

This role supports center operations, answers calls, coordinates referrals, and assists with basic medical tasks as needed. A high school diploma and strong communication, detail-orientation, and multitasking skills are preferred.

Qualifications

• High School Diploma or GED required.
• 6 months to 1 year experience; state-specific occupational medicine knowledge preferred.
• Experience with front office operations and patient registration preferred.
• Knowledge of HIPAA regulations and patient privacy concepts beneficial.

Responsibilities

• Greet patients and visitors.
• Check in/out patients using the patient management system.
• Explain forms and ensure proper completion of paperwork.
• Answer incoming telephone lines and direct callers.
• Schedule, reschedule, and remind patients of appointments.
• Maintain inventory of office supplies and forms.
• Process referrals and assist in center operations as needed.
• Maintain a neat, clean, and orderly facility workspace.
• Follow HIPAA guidelines and safety rules.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Decision Making

Customer Service

HIPAA & PHI compliance

Communication

Interpersonal Skills

Microsoft Office proficiency

Front Office Operations

Service Standards

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentra, Inc. is seeking a Patient Service Specialist in Minnesota to join our patient care team. You will handle front-desk duties, patient registration, scheduling, and client service while ensuring HIPAA compliance and a welcoming experience for every visitor.

This role supports center operations, answers calls, coordinates referrals, and assists with basic medical tasks as needed. A high school diploma and strong communication, detail-orientation, and multitasking skills are preferred.