Patient Experience Specialist (Front Desk)

Mercy; Edmond (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the friendly first contact for patients and visitors, handling front desk operations to ensure a smooth experience. You will need strong communication, data entry, and a compassionate, confidential approach as you support scheduling and documentation, with clinic training post-hire and a supportive team.

Join Mercy to help deliver excellent patient care and contribute to a positive clinic atmosphere while working with a dedicated healthcare

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in data entry and word processing.
• Customer service skills; empathetic and patient-focused.
• Accuracy in entering patient information and scheduling.
• Maintain confidentiality per privacy policy.

Responsibilities

• PSR is the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a smooth experience.
• Support patient experience to be positive and seamless.

Skills

Strong communication

Computer basics

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the friendly first contact for patients and visitors, handling front desk operations to ensure a smooth experience. You will need strong communication, data entry, and a compassionate, confidential approach as you support scheduling and documentation, with clinic training post-hire and a supportive team.

Join Mercy to help deliver excellent patient care and contribute to a positive clinic atmosphere while working with a dedicated healthcare