Cardiovascular Clinic Front Desk Specialist|Billing & Care

Mercy; Washington (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

This role involves communicating patient financial responsibility, collecting payments, explaining options, and accurately documenting financial conversations and outcomes to support accurate billing and patient advocacy.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication essential.
• Proficiency in basic computer skills and data entry.
• Excellent customer service and ability to handle inquiries.

Responsibilities

• Manage front-desk operations to ensure smooth patient flow.
• Explain patient financial responsibility and payment options.
• Request and collect payments and document financial conversations.
• Maintain confidentiality and privacy in all interactions.
• Support appointment scheduling and documentation processes.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Front desk training

Financial discussions

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the primary contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows.

This role involves communicating patient financial responsibility, collecting payments, explaining options, and accurately documenting financial conversations and outcomes to support accurate billing and patient advocacy.