Patient Services & Billing Coordinator

Advocate Health; Downers Grove (IL); On-site; USD 23,000 - 29,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative to support the ambulatory care team at Advocate Medical Group in Downers Grove, IL. The role focuses on front-desk patient interactions, appointment scheduling, billing data entry, and assisting clinicians in delivering compassionate care.

You will handle patient inquiries, help ensure accurate records, and support a smooth patient experience during clinic hours.

Qualifications

• High school diploma or equivalent.
• 1-2 years related customer service experience preferably in healthcare.
• Experience handling difficult caller/patients or customers.

Responsibilities

• Provide efficient, high-quality patient service and practice support across scheduling, registration, and billing.
• Assist with billing information input and follow-up on missing data.
• Support clinical staff by maintaining accurate medical records and helping coordinate care.

Skills

Customer service

Healthcare experience

Communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative to support the ambulatory care team at Advocate Medical Group in Downers Grove, IL. The role focuses on front-desk patient interactions, appointment scheduling, billing data entry, and assisting clinicians in delivering compassionate care.

You will handle patient inquiries, help ensure accurate records, and support a smooth patient experience during clinic hours.