Patient Services & Billing Specialist

Advocate Health Care; Morton Grove (IL); On-site; USD 22,000 - 29,000; Full time

Job summary

Advocate Health in Morton Grove, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support clinicians, connect with patients, and help ensure a seamless, compassionate experience daily.

As part of the care team, you will handle patient services, billing information entry, and medical records, contributing to efficient operations across multiple locations as needed.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related customer service experience.
• Experience handling difficult callers, patients, or customers.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer Service

Communication

Multi-tasking

Education

High school diploma or equivalent

Job description

Advocate Health in Morton Grove, IL, is seeking a Patient Service Representative to join the ambulatory care team. You will support clinicians, connect with patients, and help ensure a seamless, compassionate experience daily.

As part of the care team, you will handle patient services, billing information entry, and medical records, contributing to efficient operations across multiple locations as needed.