Patient Services & Billing Specialist

Advocate Health; Chicago (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

Advocate Health in Chicago, IL is seeking a Patient Service Representative (PSR) to support our ambulatory care team. You will engage with patients, schedule appointments, and help connect them with the care they need, while playing a vital role in a collaborative clinic environment.

The role emphasizes accurate registration, billing at the point of service, and maintaining precise medical records, with a focus on delivering compassionate service to patients and families.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Scheduling: Monday–Friday 8:30–5:00 with Saturday/Sunday rotation.
• Assist providers and patients, ensuring a seamless, compassionate experience.
• Billing: collect payments and enter accurate billing information at the point of service.
• Medical records: maintain accurate and timely patient records.

Skills

Customer service experience

Scheduling knowledge

Billing basics

Education

High school diploma or equivalent

Job description

Advocate Health in Chicago, IL is seeking a Patient Service Representative (PSR) to support our ambulatory care team. You will engage with patients, schedule appointments, and help connect them with the care they need, while playing a vital role in a collaborative clinic environment.

The role emphasizes accurate registration, billing at the point of service, and maintaining precise medical records, with a focus on delivering compassionate service to patients and families.