Ambulatory Patient Services Specialist

Advocate Health Care; Lincolnwood (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Advocate Health Care is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily. The role is based in Lincolnwood/Park Ridge ambulatory settings and involves coordinating appointment information, test details, and billing data.

The position requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers and patients.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service experience

Communication skills

Handling difficult callers/patients

Education

High School Diploma or equivalent

Job description

Advocate Health Care is seeking a Patient Service Representative to support providers, connect with patients, and ensure a seamless, compassionate experience daily. The role is based in Lincolnwood/Park Ridge ambulatory settings and involves coordinating appointment information, test details, and billing data.

The position requires a high school diploma and 1–2 years of customer service experience, with the ability to handle difficult callers and patients.