Ambulatory Patient Services Specialist

Advocate Health; Morton Grove (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Advocate Health in Morton Grove, IL seeks a Patient Service Representative to join the ambulatory care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience daily.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult calls with empathy. Shifts include weekday hours with weekend options at multiple locations as listed.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Advocate Health in Morton Grove, IL seeks a Patient Service Representative to join the ambulatory care team, supporting providers, connecting with patients, and ensuring a seamless, compassionate experience daily.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to handle difficult calls with empathy. Shifts include weekday hours with weekend options at multiple locations as listed.