Patient Services Specialist – Front Desk

40000 Canyons Medical Group; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health is seeking a Patient Service Representative at McKay-Dee Hospital in Ogden, Utah. The PSR serves as the first connection between Intermountain and patients, greeting and checking-in/out, and verifying information to ensure a smooth experience.

The role emphasizes compassionate service, accurate data entry in the EMR, scheduling, insurance verification, and assisting with financial forms and payments.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Ability to work collaboratively with patients and fellow caregivers to deliver high-level satisfaction.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior experience by identifying and resolving issues related to intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, tests, referrals, and consultations.
• Registers patients by confirming, entering, and updating demographic data on the registration system.

Skills

Customer service

Basic computer skills

Interpersonal skills

Privacy & PHI

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health is seeking a Patient Service Representative at McKay-Dee Hospital in Ogden, Utah. The PSR serves as the first connection between Intermountain and patients, greeting and checking-in/out, and verifying information to ensure a smooth experience.

The role emphasizes compassionate service, accurate data entry in the EMR, scheduling, insurance verification, and assisting with financial forms and payments.