Patient Access Specialist

Intermountain Healthcare Inc.; American Fork (UT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health in American Fork, Utah, is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet and check-in/out patients, verify information, and resolve intake-related needs to deliver outstanding customer/patient experiences.

The role emphasizes accurate EMR documentation, scheduling, and ensuring regulatory and billing data integrity. This full-time position offers a comprehensive benefits package and opportunities for growth

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI.
• One year of customer service experience preferred (in person and by phone).
• Billing and collections experience helpful.
• Proficiency with EMR systems and related software.
• High school diploma or GED preferred.
• Multilingual abilities are a plus.

Responsibilities

• Greet and connect with patients over the phone, in person, or via secure messaging to resolve needs and ensure a superior experience.
• Document all calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by confirming and updating demographic data in the system.
• Verify insurance cards and IDs, and coordinate benefits where needed.
• Assist patients with forms for regulatory and billing needs; discuss financial assistance options.
• Stay updated on role responsibilities and participate in meetings and trainings to maintain high performance.

Skills

Customer service

Data entry

Communication

Privacy protection

Education

High school diploma or GED

Tools

EMR systems

Job description

Intermountain Health in American Fork, Utah, is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. You will greet and check-in/out patients, verify information, and resolve intake-related needs to deliver outstanding customer/patient experiences.

The role emphasizes accurate EMR documentation, scheduling, and ensuring regulatory and billing data integrity. This full-time position offers a comprehensive benefits package and opportunities for growth