Patient Access & Service Specialist

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Generous benefits package

PEAK tuition coverage

Job summary

Intermountain Health St George Regional Hospital is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The PSR greets and assists patients, schedules visits, and verifies information in the EMR system while delivering high-quality customer service.

The role emphasizes confidentiality, PHI protection, and effective communication with patients and caregivers. A friendly, professional demeanor and ability to work collaboratively are essential.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the electronic medical record (EMR).
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Skills

Professional Etiquette

Adaptability

Computer Literacy

Payment Handling

Critical Thinking

Confidentiality

Collaboration

Time Management

Problem Solving

Tools

EMR systems

Job description

Intermountain Health St George Regional Hospital is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. The PSR greets and assists patients, schedules visits, and verifies information in the EMR system while delivering high-quality customer service.

The role emphasizes confidentiality, PHI protection, and effective communication with patients and caregivers. A friendly, professional demeanor and ability to work collaboratively are essential.