Patient Service Specialist – Front Desk & Scheduling

Intermountain Healthcare Inc.; Logan (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health Logan Regional Hospital in Logan, UT is seeking a Patient Service Representative to be the first point of contact for patients. The PSR focuses on delivering outstanding customer/patient satisfaction through welcoming service, accurate check-in/out, and data verification in the EMR.

You will schedule appointments, collect demographic and insurance information, assist with billing forms, and educate patients on financial assistance.

Qualifications

• Six months of customer service experience involving interactions with customers.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs related to patient intake and care to ensure a superior customer experience.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor in the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms. May verify information on accounts for insurance coordination of benefits.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans paperwork and educates patient on financial assistance. Proactively requests payments from patients for current and past services.
• Stays current on role responsibilities by reviewing updates, dashboards and attending clinic/service line meetings to ensure high performance.

Skills

Customer service

Computer skills

Interpersonal communication

Privacy protection

Tools

EMR systems

Job description

Intermountain Health Logan Regional Hospital in Logan, UT is seeking a Patient Service Representative to be the first point of contact for patients. The PSR focuses on delivering outstanding customer/patient satisfaction through welcoming service, accurate check-in/out, and data verification in the EMR.

You will schedule appointments, collect demographic and insurance information, assist with billing forms, and educate patients on financial assistance.