Patient Services Specialist - Front Desk (Full-Time)

40000 Canyons Medical Group; Milwaukee (WI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Intermountain Healthcare Inc. is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and EMR documentation.

The role emphasizes courteous, accurate data entry and coordination with care teams to ensure a smooth patient experience. Responsibilities include assisting with insurance information, collecting payments, and guiding patients through registration and pre-visit tasks, while maintaining privacy and PHI protections.

Qualifications

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.
• Multilingual abilities preferred.

Responsibilities

• Greet and connect with patients by phone or in person to ensure satisfaction.
• Document calls accurately in the EMR.
• Schedule patient appointments for visits, procedures, and tests.
• Register patients by confirming and updating demographic data.
• Assist patients with insurance information and required forms.

Skills

Customer service

Data entry

Interpersonal communication

PHI/privacy

Multilingual

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Healthcare Inc. is seeking a Patient Service Representative to be the first point of contact for patients, handling intake, scheduling, and EMR documentation.

The role emphasizes courteous, accurate data entry and coordination with care teams to ensure a smooth patient experience. Responsibilities include assisting with insurance information, collecting payments, and guiding patients through registration and pre-visit tasks, while maintaining privacy and PHI protections.