Patient Access Specialist

Intermountain Healthcare Inc.; Cedar City (UT); On-site; USD 25,000 - 33,000; Part time

Job summary

Intermountain Health Cedar City Hospital is seeking a Part-time Patient Service Representative to greet patients, verify demographics, schedule appointments, and handle check-in/out processes, delivering a courteous and accurate patient experience.

The PSR will document calls in the EMR, collect insurance information, assist with forms, and support billing needs while maintaining privacy of PHI and collaborating with care teams.

Qualifications

• Six months of customer service experience.
• Demonstrated basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Obtains copies of insurance cards, forms of ID, and signatures on all required forms.
• Assists patients in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Stays current on role/responsibilities, updates etc.

Skills

Customer service

Basic computer skills

Interpersonal skills

PHI privacy

Team collaboration

Education

High school diploma or GED

Tools

EMR software

Job description

Intermountain Health Cedar City Hospital is seeking a Part-time Patient Service Representative to greet patients, verify demographics, schedule appointments, and handle check-in/out processes, delivering a courteous and accurate patient experience.

The PSR will document calls in the EMR, collect insurance information, assist with forms, and support billing needs while maintaining privacy of PHI and collaborating with care teams.