Patient Services Concierge & Scheduler

Intermountain Healthcare Inc.; Ogden (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health McKay-Dee Hospital is seeking a Patient Service Representative to serve as the first point of contact for patients, providing courteous connections and resolving intake-related needs. The role involves scheduling, data entry, and assisting with insurance coordination to support high-quality care.

The position emphasizes accurate EMR documentation, professional communication, and patient education on available financial assistance as part of a patient-centered care team.

Qualifications

• Six months of customer service experience.
• Basic computer skills and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and caregivers.
• Ability to protect PHI and Privacy regulations.

Responsibilities

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging and resolves patient needs related to intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostics, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.
• Verifies insurance information and coordinates benefits; may include pre-certification/prior authorization.
• Assists patients in completing necessary forms to meet regulatory and billing needs; educates patient on financial assistance and proactively requests payments.
• Stays current on role responsibilities by reviewing communications and dashboards to maintain high performance.

Skills

Customer service

Computer skills

Interpersonal communication

PHI protection

Job description

Intermountain Health McKay-Dee Hospital is seeking a Patient Service Representative to serve as the first point of contact for patients, providing courteous connections and resolving intake-related needs. The role involves scheduling, data entry, and assisting with insurance coordination to support high-quality care.

The position emphasizes accurate EMR documentation, professional communication, and patient education on available financial assistance as part of a patient-centered care team.