Patient Access & Experience Specialist

Intermountain Healthcare Inc.; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. This role emphasizes customer/patient satisfaction and accurate data capture during intake and care processes.

The PSR will greet and check-in/out patients, verify information, and assist with scheduling, billing, and insurance coordination. Strong communication and PHI protection are essential for success in this role.

Qualifications

• Six months of customer service experience.
• Basic computer skills involving word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to protect privacy, confidentiality, and PHI of patients and caregivers.

Responsibilities

• Provide courteous connections with patients over the phone, in person or via secure messaging.
• Resolve patient needs to ensure a superior customer experience.
• Document calls and interactions in the EMR.
• Schedule appointments for visits, procedures, tests, referrals, and consultations.
• Register patients by updating demographic data in the registration system.
• Obtain insurance cards, IDs, and signatures as required.
• Assist with insurance verification and pre-certifications as needed.
• Assist patients with forms for regulatory and billing needs.
• Educate patients on financial assistance as necessary.
• Process and collect payments following proper procedures.

Skills

Customer service

Basic computer skills

Interpersonal communication

PHI/privacy protection

Education

High school diploma or GED

Tools

EMR systems

Billing software

Job description

Intermountain Health is seeking a Patient Service Representative (PSR) to be the first point of contact for patients. This role emphasizes customer/patient satisfaction and accurate data capture during intake and care processes.

The PSR will greet and check-in/out patients, verify information, and assist with scheduling, billing, and insurance coordination. Strong communication and PHI protection are essential for success in this role.