Patient Services Specialist — Front Desk

Uvmjobs; Burlington (VT); On-site; USD 33,000 - 37,000; Full time

Job summary

The University of Vermont’s Center for Health and Wellbeing is seeking a Patient Services Representative to be the first point of contact for students seeking health services. The role schedules appointments, provides information, and supports CHWB operations for counselors and care providers.

Responsibilities include coordinating clinical schedules, assisting with data management, and ensuring access to care while upholding confidentiality and an inclusive environment for all students and staff.

Qualifications

• Associate's degree in a specific or related field.
• Two years of administrative office support experience preferred.
• Experience with electronic health records preferred.
• Ability to organize work priorities, plan, and adhere to structured regulations.
• Ability to communicate interpersonally and sensitively to human concerns.
• Ability to adhere to confidentiality and ethical standards and maintain a high level of discretion.

Responsibilities

• Answer phones and in-person inquiries to schedule appointments and provide information.
• Assist in determining student needs and assign appropriate appointments.
• Coordinate scheduling and logistics of appointments, follow-ups and questionnaires.
• Support CHWB staff with data management and reporting.
• Promote an inclusive environment for students and staff.

Skills

Interpersonal communication

Discretion

Time management

Organizational skills

Education

Associate's degree in related field

Job description

The University of Vermont’s Center for Health and Wellbeing is seeking a Patient Services Representative to be the first point of contact for students seeking health services. The role schedules appointments, provides information, and supports CHWB operations for counselors and care providers.

Responsibilities include coordinating clinical schedules, assisting with data management, and ensuring access to care while upholding confidentiality and an inclusive environment for all students and staff.