Clinical Front Desk & Scheduling Specialist

University of Florida; Gainesville (FL); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

The University of Florida Counseling & Wellness Center seeks an OPS Clinical Service Representative on the Main Campus in Gainesville, FL. This full-time role provides front-desk support, client check-in, appointment scheduling, and HIPAA compliance within a busy health services environment.

Responsibilities include handling calls from clients and providers, routing to the appropriate professional, and maintaining accurate records using UF ISIS and Microsoft Office tools.

Qualifications

• High school diploma or equivalent required.
• Experience with medical clinic scheduling and records systems preferred.
• Ability to communicate effectively verbally and in writing; strong organizational skills.

Responsabilités

• Answer incoming calls from clients, counselors, physicians, attorneys, pharmacies and other health care providers.
• Route calls to appropriate mental health professional, administrator, or office personnel.
• Check in clients, schedule/confirm appointments, determine eligibility, and collect paperwork or fees as needed.

Connaissances

Customer Service

Phone triage

Communication

HIPAA knowledge

Medical records systems

Microsoft Office

Scheduling appointments

Formation

High school diploma or equivalent

Outils

UF ISIS student records system

Microsoft Office

Description du poste

The University of Florida Counseling & Wellness Center seeks an OPS Clinical Service Representative on the Main Campus in Gainesville, FL. This full-time role provides front-desk support, client check-in, appointment scheduling, and HIPAA compliance within a busy health services environment.

Responsibilities include handling calls from clients and providers, routing to the appropriate professional, and maintaining accurate records using UF ISIS and Microsoft Office tools.