Patient Services Advocate | Front Desk & Care Liaison

University of Michigan Health-West; Cedar Springs (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative to serve as the first contact for patients. You will warmly welcome patients, answer calls, schedule appointments, collect information, and assist with forms, ensuring privacy and accuracy in every interaction.

This role requires strong organizational and communication skills, ability to multi-task in a fast-paced clinic, and a commitment to respectful, patient-centered service while supporting the care team.

Qualifications

• High school education or equivalent is required.
• Clinical setting experience is preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding is preferred.
• Excellent customer service and interpersonal skills; able to work with diverse groups.
• Strong verbal and written communication skills.
• Strong telephone etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages for the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Interpersonal skills

Verbal and written communication

Telephone etiquette

Typing speed

Ability to multitask

Work under pressure

Flexibility

Education

High school diploma or equivalent

Tools

Data entry skills

Job description

University of Michigan Health-West is seeking a Patient Services Representative to serve as the first contact for patients. You will warmly welcome patients, answer calls, schedule appointments, collect information, and assist with forms, ensuring privacy and accuracy in every interaction.

This role requires strong organizational and communication skills, ability to multi-task in a fast-paced clinic, and a commitment to respectful, patient-centered service while supporting the care team.