Center for Health and Wellbeing Patient Services Representative

University of Vermont; Burlington (VT); Vor Ort; USD 33.000 - 37.000; Vollzeit

Zusammenfassung

The University of Vermont's Center for Health and Wellbeing seeks a Patient Services Representative to be the first contact for students seeking care. You will schedule appointments, provide information to students and staff, and help build CHWB schedules in collaboration with counselors and providers.

You will support data management, assist in coordinating follow-ups, and answer questions about charges while maintaining confidentiality and promoting inclusivity across the university community.

Qualifikationen

• Associate degree or equivalent combination of education and experience.
• Two years of administrative office support experience preferred.
• Experience with electronic health records preferred.
• Ability to organize work priorities and adhere to structured regulations.
• Ability to communicate interpersonally and sensitively with human concerns.
• Ability to maintain confidentiality and discretion.

Aufgaben

• Schedule appointments and provide information to students, staff, and departments by phone and in person.
• Assist in building clinical schedules and coordinate with counselors, providers, and other health care professionals.
• Provide data management and support to CHWB staff and promote login/online scheduling.
• Answer questions about CHWB charges and services; guide access to care.
• Promote an inclusive environment for all students and staff and support CHWB mission.

Kenntnisse

Interpersonal communication

Customer service

Confidentiality

Appointment scheduling

Ausbildung

Associate's degree

Tools

Electronic health records

Jobbeschreibung

Center for Health and Wellbeing Patient Services Representative

Posting Summary

The Center for Health and Wellbeing (CHWB) Patient Service Representative (PSR) is the first point of contact for students seeking services and access to care at UVM. The CHWB PSR role is critical to provide a welcoming first point of contact for students. The CHWB PSR role schedules appointments and provides information to students, staff, and various university departments, both on the telephone and in person. Responsible for building clinical schedules for the CHWB. Collaborate with administrative coordinators and staff in CHWB units to troubleshoot issues and provide problem resolution. Provide support to professional staff in CHWB regarding data management and compilation. . Assist in determining student needs and assignment of appropriate appointments in collaboration with the counselors, providers, case managers, and other health care professionals in CHWB. Provide scheduling and logistical coordination of appointments, follow-up, confirmation, and questionnaires. Provide information to students, parents/guardians, faculty, and staff about health services offered, and how to access care. Answer questions regarding charges related to CHWB services. Support in management and maintenance of on-line appointment scheduling. Responsible for promoting an inclusive environment for all students and staff. Responsible for supporting the mission and philosophy of the CHWB, Division of Student Affairs and the University of Vermont.

Minimum Qualifications (or equivalent combination of education and experience)

• Associate's degree in a specific or related field.
• Two years of administrative office support experience preferred.
• Experience with electronic health records preferred.
• Ability to organize work priorities, plan, and adhere to structured regulations.
• Ability to communicate interpersonally and sensitively to human concerns.
• Ability to adhere to confidentiality and ethical standards and maintain a high level of discretion.

All CHWB employees are considered Healthcare workers as defined in Vermont State Law. Vaccination against infectious diseases helps to protect against contracting infectious diseases and helps to provide "herd immunity". Vaccination of staff also provides additional protection for students who seek care with us, some of whom are immunocompromised or unable to receive vaccines for medical reasons. The following vaccinations are required for all CHWB employees:

• Rubeola (measles)- two rubeola vaccines, two MMR vaccines, OR a positive rubeola titer
• Mumps- two mumps vaccines, two MMR vaccines, OR a positive mumps titer
• Rubella- one rubella vaccine, one MMR vaccine, OR a positive rubella titer
• Varicella (chicken pox)- two varicella vaccines OR a positive varicella titer
• Tdap (Tetanus/Diphtheria/Acellular Pertussis) a one-time only dose for adults
• Hepatitis B- a series of two OR three vaccines (depending on manufacturer), followed by a positive Hepatitis B surface antibody.
• Tuberculosis (TB) screening:
  • A negative "two step" PPD or a negative IGRA blood test (QuantiFERON Gold)
  • Note: if you have had positive tuberculosis testing in the past it is very important that you send any records related to testing and/or treatment, and the results of your most recent chest x-ray.

Anticipated Pay Range

$24.00-$27.00/hour

Special Conditions

A probationary period may be required, Background Check required for this position

FLSA

Non-Exempt

Union Position

Yes, UVMSU

Job Location

Burlington, Vermont, United States

Department

Center for Health & Wellbeing/30450

Standard Hours at 1.0 FTE

37.5

Term (months per year)

12