Patient Services Specialist — Flexible Schedule

Illinois Bone and Joint Institute LLC; Libertyville (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

401k with company match

Job summary

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service and support IBJI teams. The role focuses on accurate registration, optimal scheduling, and general office duties that enhance the patient experience and team performance.

The ideal candidate will have at least one year in customer service, experience with EHR systems (Epic preferred), and flexibility to work a changing scheduling environment.

Qualifications

• Minimum one year of experience in a customer service role (medical office preferred).
• EHR experience, Epic experience preferred.

Responsibilities

• Welcome patients and visitors with high-quality customer service.
• Process paperwork to support efficient operations and service.
• Answer general inquiries and schedule appointments.
• Handle phone reception, patient triage, and escalate to staff as needed.
• Verify demographics, insurance details and required documents during registration/pre-registration.
• Manage patient charts and check-in/check-out procedures.
• Collect and post patient responsibility payments (copays/deductibles).
• Verify insurance and manage referrals as required.
• Maintain a clean, safe work environment.
• Schedule: Monday–Friday, occasional Saturday as needed.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Epic

Job description

Illinois Bone and Joint Institute LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service and support IBJI teams. The role focuses on accurate registration, optimal scheduling, and general office duties that enhance the patient experience and team performance.

The ideal candidate will have at least one year in customer service, experience with EHR systems (Epic preferred), and flexibility to work a changing scheduling environment.