Patient Services Coordinator I - Front Desk & Scheduling

Illinois-Bone-; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and AD&D insurance

401k with company match

Wellness program

Health savings accounts

Flexible savings accounts

Paid holidays

Paid time off

Job summary

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered customer service. You will ensure accurate registration, optimal patient scheduling, and support for IBJI teams to enhance the patient experience and support a positive team environment.

The role requires at least one year in a customer service role (medical office preferred) and familiarity with Epic EHR.

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in a customer service role (medical office preferred).
• EHR experience, Epic preferred.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Maintain a clean and safe work environment.
• Other duties as assigned.

Skills

Customer service

Scheduling

Phone reception

Patient communication

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Illinois Bone and Joint Institute, LLC is seeking a Patient Services Coordinator I to deliver exceptional patient-centered customer service. You will ensure accurate registration, optimal patient scheduling, and support for IBJI teams to enhance the patient experience and support a positive team environment.

The role requires at least one year in a customer service role (medical office preferred) and familiarity with Epic EHR.