Patient Care Coordinator: Scheduling & Registration

Illinois Bone & Joint Institute; Glenview (IL); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Paid holidays

Paid time off

Job summary

Illinois Bone & Joint Institute in Illinois is seeking a Patient Services Coordinator II to deliver exceptional front-desk service and support IBJI teams. You will manage patient registration, scheduling, and insurance verification while mentoring new staff and escalating issues to maintain a smooth office flow.

Ideal candidates have strong communication skills, 3+ years in customer service (medical setting preferred), and proficiency with Epic and Microsoft Office.

Qualifications

• Minimum three years experience in customer service role required (medical office experience is a plus)
• Minimum 1 year in a patient services related role preferred
• EHR experience with Epic experience preferred

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits
• Answering general inquiries
• Appointment scheduling
• Phone reception, patient triage, and escalation to appropriate staff
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
• Preparing paperwork to facilitate efficient operation and excellent customer service
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Skills

Customer service

Communication

Team player

Professionalism

Education

High school diploma or equivalent

Associates degree preferred

Tools

Epic EHR

Microsoft Office

Job description

Illinois Bone & Joint Institute in Illinois is seeking a Patient Services Coordinator II to deliver exceptional front-desk service and support IBJI teams. You will manage patient registration, scheduling, and insurance verification while mentoring new staff and escalating issues to maintain a smooth office flow.

Ideal candidates have strong communication skills, 3+ years in customer service (medical setting preferred), and proficiency with Epic and Microsoft Office.