Patient Services Coordinator II - Scheduling & Training Leader

Illinois Bone & Joint Institute; Park Ridge (IL); Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

401k with company match

Descripción de la vacante

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, manage registrations, and coordinate scheduling. You will support IBJI teams, assist with insurance verification, and mentor new staff to maintain a positive office environment.

The role requires a high school diploma or equivalent, 3+ years in customer service, and experience with scheduling and EHR systems.

Formación

• High school diploma or equivalent is required; associates degree preferred, healthcare field a plus.
• Minimum three years in a customer service role, with at least one year in patient services; Epic experience preferred.
• Able to handle confidential information and manage appointment scheduling efficiently.

Responsabilidades

• Welcome patients and visitors with high-quality service.
• Handle registration, scheduling, and check-in/out procedures.
• Answer general inquiries and perform phone reception and triage.
• Verify insurance, manage referrals, and collect copays/deductibles.
• Train and mentor staff; maintain a clean, safe work environment.
• Support other office duties as needed.

Conocimientos

Customer service

Appointment scheduling

Communication

Team player

Educación

High school diploma or equivalent

Associates degree preferred (healthcare concentration field a plus)

Herramientas

Epic EMR

Microsoft Office

Descripción del empleo

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, manage registrations, and coordinate scheduling. You will support IBJI teams, assist with insurance verification, and mentor new staff to maintain a positive office environment.

The role requires a high school diploma or equivalent, 3+ years in customer service, and experience with scheduling and EHR systems.