Patient Services Coordinator II - Flexible Weekday Schedule

Illinois Bone & Joint Institute; Morton Grove (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life and AD&D insurance

Long and short term disability

401k with match

Profit sharing

Wellness program

Health Savings Account (HSA)

Flexible Spending Accounts

Paid holidays and time off

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, handle registration, scheduling, and front-desk duties across multiple sites in Illinois. The role supports IBJI teams and mentors new staff to ensure a positive patient experience.

The position requires strong communication, the ability to navigate busy schedules, maintain confidentiality, and work in a fast-paced environment.

Qualifications

• Minimum three years experience in customer service role required.
• Minimum 1 year in a patient services related role required.
• EHR experience with Epic preferred.
• Knowledge in medical terminology preferred.

Responsibilities

• Welcome patients and visitors with the highest quality customer service.
• Face to face and over the phone patient contact for scheduling and insurance questions.
• Provide daily support to management and staff as needed.
• Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties.
• Prepare paperwork to facilitate efficient operation and excellent customer service.
• Answer general inquiries and assist with appointment scheduling.

Skills

Medical terminology

Confidential information handling

Scheduling familiarity

Microsoft Office

Insurance eligibility knowledge

Team player

Fast-paced environment

Verbal and written communication

Results oriented

Willingness to training

Education

High school diploma

Associate degree preferred

Tools

Epic EHR

Job description

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a Patient Services Coordinator II to deliver exceptional patient-centered service, handle registration, scheduling, and front-desk duties across multiple sites in Illinois. The role supports IBJI teams and mentors new staff to ensure a positive patient experience.

The position requires strong communication, the ability to navigate busy schedules, maintain confidentiality, and work in a fast-paced environment.