Patient Access & Scheduling Coordinator

Illinois Bone & Joint Institute; Libertyville (IL); Presencial; USD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical

Dental

Vision

Life insurance

Disability

401k with company match

Wellness program

HSA/FSA

Paid holidays

Paid time off

Descripción de la vacante

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service, manage registrations, and optimize scheduling. The role supports the IBJI team in a fast-paced orthopedic practice and contributes to a positive patient experience.

You will work with physicians and staff to ensure accurate demographic data, insurance verification, and timely patient access to care, while maintaining a professional, courteous environment.

Formación

• Minimum one year experience in customer service role (medical office experience preferred).
• EHR experience preferred (Epic experience).
• Flexible schedule to meet the needs of a changing scheduling environment.

Responsabilidades

• Welcome patients and visitors by providing high-quality customer service.
• Handle registration and pre-registration procedures and review demographics/insurance.
• Answer general inquiries and perform appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Check-in/out procedures and patient chart management.
• Verify insurance and referrals as required.
• Maintain a clean and safe work environment.
• Schedule: Monday–Friday, occasional Saturday as needed.

Conocimientos

Customer service

Phone handling

Attention to detail

Educación

High school diploma or equivalent

Herramientas

Epic EHR

Descripción del empleo

Illinois Bone & Joint Institute is seeking a Patient Services Coordinator I to deliver exceptional patient-centered service, manage registrations, and optimize scheduling. The role supports the IBJI team in a fast-paced orthopedic practice and contributes to a positive patient experience.

You will work with physicians and staff to ensure accurate demographic data, insurance verification, and timely patient access to care, while maintaining a professional, courteous environment.