Patient Services Lead — Flexible Schedule & Growth

Illinois-Bone-; Glenview (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D insurance

Disability insurance

401k with company match

Paid holidays and PTO

Wellness program

Job summary

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a diligent Patient Services Coordinator II to deliver exceptional patient-centered service. You will handle registration, scheduling, training, and escalation to ensure a smooth patient experience across IBJI locations.

The role requires a minimum of three years in customer service, one year in patient services, and preferred Epic experience. A flexible schedule with no weekends is common, and benefits include a comprehensive package.

Qualifications

• High school diploma or equivalent required.
• Associates degree preferred (healthcare concentration field a plus).
• Minimum three years experience in customer service role required (medical office experience is a plus).
• Minimum 1 year in a patient services related role preferred.
• Epic experience preferred.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience.
• Preparing paperwork to facilitate efficient operation and excellent customer service.
• Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits.
• Answering general inquiries.
• Appointment scheduling.
• Phone reception, patient triage, and escalation to appropriate staff.
• Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents.
• Check in/out procedures
• Patient chart management
• Collection/posting of patient responsibility payments (including copays and deductibles)
• Insurance verification and Referral management as required
• Assist in training staff and mentoring new employees within department
• Maintains clean and safe work environment
• Other office duties as assigned

Skills

Customer service

Verbal & written communication

Multitasking

Team player

Professional demeanor

Medical terminology

Scheduling

Phone etiquette

Education

High school diploma or equivalent

Associates degree preferred (healthcare concentration)

Tools

Epic

Job description

Illinois Bone & Joint Institute, LLC (IBJI) is seeking a diligent Patient Services Coordinator II to deliver exceptional patient-centered service. You will handle registration, scheduling, training, and escalation to ensure a smooth patient experience across IBJI locations.

The role requires a minimum of three years in customer service, one year in patient services, and preferred Epic experience. A flexible schedule with no weekends is common, and benefits include a comprehensive package.