Patient Services Specialist – Family Practice

Carle Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative to coordinate daily clinic preparation, patient identification, and check-in/out processes within a busy health system. The role includes handling charge posting and cash management while presenting a positive, helpful image to patients.

Responsibilities also cover patient scheduling, registration, account setup, and timely message routing to physicians and staff.

Qualifications

• Basic computer skills.
• Familiarity with general office equipment.

Responsibilities

• Coordinates and participates in daily clinic preparation, patient identification, check in/out, charge posting and cash management.
• Handles patient scheduling, registration and account setup, and manages in-basket related requests.
• Communicates with physicians, nurses and staff; relays messages accurately and timely.
• Qualified to initiate prior authorizations; understands insurance coverage basics and eligibility rules.

Skills

Basic computer skills

General office equipment

Job description

Carle Health is seeking a Patient Services Representative to coordinate daily clinic preparation, patient identification, and check-in/out processes within a busy health system. The role includes handling charge posting and cash management while presenting a positive, helpful image to patients.

Responsibilities also cover patient scheduling, registration, account setup, and timely message routing to physicians and staff.