Patient Services & Scheduling Specialist

Carle Health; Normal (IL); On-site; USD 25,000 - 39,000; Full time

Job summary

Carle Health in Illinois is seeking a Patient Services Representative to support daily clinic operations, including patient check-in/out, charge posting, and basic scheduling. You will ensure a positive patient experience while navigating insurance coverage rules and communicating with care teams.

The role emphasizes accurate data entry, cash handling, and timely processing of messages and referrals. Strong basic computer skills and professional interpersonal abilities are required.

Qualifications

• Basic office duties and clerical tasks are required.
• Experience with patient check-in/out is a plus.

Responsibilities

• Coordinate clinic preparation, patient identification, patient check in/out, and charge posting.
• Handle cash management and basic scheduling for patients.
• Assist with patient registration, account setup, and messaging to physicians and staff.
• Follow insurance coverage rules and obtain prior authorizations as needed.
• Maintain professional conduct and timely reporting of information to care teams.

Skills

General office equipment

Basic computer skills

Job description

Carle Health in Illinois is seeking a Patient Services Representative to support daily clinic operations, including patient check-in/out, charge posting, and basic scheduling. You will ensure a positive patient experience while navigating insurance coverage rules and communicating with care teams.

The role emphasizes accurate data entry, cash handling, and timely processing of messages and referrals. Strong basic computer skills and professional interpersonal abilities are required.