Patient Access & Scheduling Specialist

Carle Health; Normal (IL); On-site; USD 24,000 - 39,000; Full time

Job summary

Carle Health is seeking a Patient Services Representative to support daily clinic preparation, patient check-in/out, and charge posting. The role requires basic computer skills and familiarity with general office equipment, ensuring accurate message delivery and timely patient communication.

In this position you will handle referrals, registrations and basic insurance workflows, delivering professional service. The team emphasizes patient-centered care across centralized Illinois facilities.

Qualifications

• General office equipment experience.
• Basic computer skills.

Responsibilities

• Coordinates daily clinic preparation including patient check-in/out and schedule-related tasks.
• Handles charge posting, cash management and patient registration processes.
• Answers phone calls and conveys messages to physicians, nurses and staff.
• Supports insurance eligibility, coverage rules and authorizations as needed.
• Provides professional, courteous service and maintains accuracy in records.

Skills

General office equipment

Basic computer skills

Job description

Carle Health is seeking a Patient Services Representative to support daily clinic preparation, patient check-in/out, and charge posting. The role requires basic computer skills and familiarity with general office equipment, ensuring accurate message delivery and timely patient communication.

In this position you will handle referrals, registrations and basic insurance workflows, delivering professional service. The team emphasizes patient-centered care across centralized Illinois facilities.