Patient Services Specialist - Family Medicine (Day Shift)

Northwestern Memorial Healthcare; Geneva (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine’s Patient Services Rep role is a full-time daytime position in the Family Medicine office. The role centers on delivering excellent patient service at the front desk, managing registrations, collecting co-pays, and verifying insurance information.

It also supports appointment scheduling, forms processing, and chart preparation for daily operations. The ideal candidate will have a high school diploma (or GED) and 0–2 years in customer service, with preferred experience in a

Qualifications

• High school diploma or GED required.
• 0–2 years in a customer service role preferred.

Responsibilities

• Greet patients entering the office and register them, verify insurance and collect co-pays.
• Answer phones and schedule appointments; direct and document patient calls.
• Coordinate scheduling for outside testing and liaise between patient and practice.
• Ensure patient confidentiality and accurate daily reconciliation of charges; prepare charts for next day.

Skills

Customer service

Phone etiquette

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine’s Patient Services Rep role is a full-time daytime position in the Family Medicine office. The role centers on delivering excellent patient service at the front desk, managing registrations, collecting co-pays, and verifying insurance information.

It also supports appointment scheduling, forms processing, and chart preparation for daily operations. The ideal candidate will have a high school diploma (or GED) and 0–2 years in customer service, with preferred experience in a