Patient Services Coordinator | Healthcare Front Desk

Northwestern Memorial Healthcare; Wheaton (IL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Job summary

Northwestern Medicine is seeking a Patient Services Representative to greet patients, verify insurance, and manage registrations. You will handle scheduling, answer phones, and document patient information with care for privacy and accuracy.

The role supports front-office operations and ensures smooth patient flow in a busy medical practice. Ideal candidates have a high school diploma and 0–2 years in a customer service setting; experience in a physician's office is preferred, along with basic

Qualifications

• High school diploma or GED required.
• 0–2 years of customer service experience preferred.
• 1–3 years physician office experience preferred.
• Basic working knowledge of medical terminology preferred.

Responsibilities

• Greet patients and register them, verify insurance information, collect co-pays and balances.
• Answer phone and schedule appointments.
• Coordinate scheduling of outside testing and liaise between patient and practice.
• Maintain patient confidentiality and ensure accurate daily reconciliation of charges.
• Respond to medical records requests per protocol.

Skills

Customer service

Phone handling

Medical terminology

Education

High school diploma or GED

Job description

Northwestern Medicine is seeking a Patient Services Representative to greet patients, verify insurance, and manage registrations. You will handle scheduling, answer phones, and document patient information with care for privacy and accuracy.

The role supports front-office operations and ensures smooth patient flow in a busy medical practice. Ideal candidates have a high school diploma and 0–2 years in a customer service setting; experience in a physician's office is preferred, along with basic