Patient Services Associate — Front Desk

Northwestern Medicine

Winfield (IL)

On-site

USD 32,000 - 48,000

Full time

9 hours ago

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Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Service Representative to support patient registrations, check-ins, and scheduling across clinics. The role emphasizes delivering exemplary customer service while accurately handling insurance information and payments.

The ideal candidate will have a high school diploma, 0–2 years in customer service, basic medical terminology knowledge, and may be bilingual. A Bachelor’s degree is preferred, with opportunities for growth within the Northwestern

Qualifications

High school diploma or GED required.
0–2 years experience in a customer service role required.
Bachelor’s degree is preferred.
Working knowledge of medical terminology is a plus.
Bilingual abilities are preferred.

Responsibilities

Greet patients and guests upon arrival and verify identity and visit details.
Complete check-in and check-out functions as directed.
Update patient demographics and insurance information.
Handle patient registrations as needed and obtain consent—when required.
Collect co-payments and balance due, post payments, and close out the day’s cash drawer.
Maintain a clean waiting area and inform patients of delays or changes to appointments.
Schedule or reschedule appointments as needed and support ICCs as required.