Patient Services Specialist – Scheduling & Support

Northwestern Memorial Healthcare; Wheaton (IL); On-site; USD 21,000 - 33,000; Full time

Job summary

Northwestern Medicine is seeking a Patient Services Representative to provide excellent customer service in a medical practice setting. You will register patients, verify insurance, collect co-pays, and maintain accurate patient information while coordinating schedules and handling inquiries with professionalism.

The role focuses on timely appointment management, effective liaison between patients and the practice, and ensuring patient safety and confidentiality in daily operations.

Qualifications

• High school diploma or GED required.
• Zero to two years' experience in a customer service position.

Responsibilities

• Greets patients and registers them, verifies insurance and collects co-pays and balances.
• Updates demographic and company information for patients.
• Answers phones and schedules appointments.
• Directs and documents patient calls as appropriate.
• Coordinates scheduling for outside testing.
• Serves as liaison between patient and practice.
• Provides back-up for scheduling appointments.
• Ensures patient safety and confidentiality in daily work.

Job description

Northwestern Medicine is seeking a Patient Services Representative to provide excellent customer service in a medical practice setting. You will register patients, verify insurance, collect co-pays, and maintain accurate patient information while coordinating schedules and handling inquiries with professionalism.

The role focuses on timely appointment management, effective liaison between patients and the practice, and ensuring patient safety and confidentiality in daily operations.