Patient Services Specialist - EHR & Front Desk

Advocate Health; Milwaukee (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Retirement plans

Educational Assistance Program

Job summary

Advocate Health is seeking an Administrative/Registration professional to create and maintain the initial electronic health record, verify patient demographics and insurance, and collect co-pays. You’ll ensure HIPAA compliance and support scheduling, patient education, and portal use in a high-volume setting.

The role requires strong customer service, attention to detail, and ability to multitask in a fast-paced environment, with a 40-hour week, 7:30am–5:00pm, in Milwaukee, WI.

Qualifications

• Demonstrate Advocate Health values and behaviors.
• Ability to work in a high stress area and meet deadlines independently.
• Multitask and prioritize in a fast-paced environment.
• Excellent attention to detail and accuracy.
• Strong customer service and service recovery skills.
• Ability to communicate effectively with patients, visitors, staff and physicians.

Responsibilities

• Creates the initial electronic health record foundational to the patient’s medical record.
• Verifies demographic, guarantor, and insurance information at check-in.
• Discusses and collects co-pays and patient responsibilities.
• Maintains confidentiality under HIPAA.
• May schedule appointments and coordinate reminders/recalls.
• Provide information about test prep, arrival times, and directions to the facility.

Skills

Customer service

Attention to detail

Communication

multitask

Independent work

Problem solving

Organization

Typing

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Advocate Health is seeking an Administrative/Registration professional to create and maintain the initial electronic health record, verify patient demographics and insurance, and collect co-pays. You’ll ensure HIPAA compliance and support scheduling, patient education, and portal use in a high-volume setting.

The role requires strong customer service, attention to detail, and ability to multitask in a fast-paced environment, with a 40-hour week, 7:30am–5:00pm, in Milwaukee, WI.